Vacancy Detail

Helpdesk Team Lead

Job Title: IT Helpdesk Team Lead

Location: Sheffield, South Yorkshire
Salary: £30,000 - £35,000 PLUS 30 Days Holiday (rising with service), Vendor Certifications, Private Pension, Private Healthcare

We are looking for an IT Helpdesk Team Lead to join a growing Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients.

Responsibilities:

  • Lead and mentor the helpdesk team, ensuring efficient issue resolution
  • Act as an escalation point for complex technical issues
  • Oversee daily operations of the helpdesk and maintain SLAs
  • Provide hands-on technical support both remotely and onsite when required
  • Manage ticketing systems and drive process improvements
  • Assist with onboarding new clients and implementing IT solutions
  • Maintain documentation and ensure compliance with IT policies

Requirements:

  • Experience in an MSP environment is essential
  • Strong knowledge of Windows Server, Microsoft 365, and Entra ID
  • Experience with networking technologies (firewalls, switches, VPNs)
  • Familiarity with virtualization (VMware, Hyper-V)
  • Excellent problem-solving and customer service skills
  • Previous experience leading or mentoring a team is a plus

If you have the technical expertise and leadership skills to excel in this role, apply now for immediate consideration and interview.

Keywords: IT Helpdesk Team Lead, MSP, Windows Server, Office 365, Networking, Virtualization, IT Support, Leadership, Sheffield


Location: Sheffield | Salary: 30000 - 35000 per year | Job type: | Posted: 11/04/2025

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